What Is Ca Service Desk Manager

Ca service desk manager overview the service desk manager sdm tool is an itil ticketing application that offers service request incident problem and change management capabilities that maximize analyst productivity and enhance responsiveness. Ca service desk manager is basically a unified service desk application that offers all stages and service desk operations. Ca service desk manager is a cloud based it service and support management solution.

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Ca Service Desk Redesign

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Ca service desk manager is designed to help it service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics.

What is ca service desk manager.

Primary features include change management incident management automation support self service predefined services and workflows and reporting. Ca service desk manager is a complete set of support and service functionalities ranging from service requests change incident knowledge and configuration management for businesses from various industries. With the solution teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications.

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